for all your training and development needs

A UK company helping your staff to gain qualifications

Services and Courses

Training Consultancy Services
Debt Recovery Training Services
Call Centre Operation Specialists
Performance & Quality Management Training

Training Facilitation
Basic Skills- Adult Learner Support Services
Pre and post 16 training in Contact Centre and Call Handling

Bespoke packages

In addition to the above list, we offer a wide range of bespoke packages tailored to meet your requirements.

We produce packages specific to individual clients needs. Listed below are some you may be interested in. By following these links, you will find details of each training programme. Some are day courses, others longer, but the content and length of training may be adjusted to meet client needs. For example, after consultation you may assess your current needs being a combination of packages and wish to blend these to produce an 'Aim for Excellence' course for current 'collections team' staff to help them improve performance and progress their careers.

happy staff

Accredited packages include
ILM	City & Guilds
Diploma in Management Level 4 Introduction Diploma in Management Level 4 Full certificate Diploma in Management Level 4 NVQ First Line Management level 3 Introduction First Line Management level 3 Full certificate First Line Management level 3 NVQ Team Leading Introduction Level 2 Team Leading level 2 Full Certificate Team Leading level 2 NVQ These courses can be delivered as NVQ's or VRQ's	Customer Service levels 2-4 Call Handling levels 1-4 Learning & Development level 3 & 4 Introduction to contact centre level 1 Business Administration levels 1 - 3 Information Technology ITQ levels 1 - 2 A1 - assessor qualification These are delivered as NVQ's.
Bespoke Training Courses
Introduction Access Database Intermediate Access Database Call handling Call Management Coaching v Training Collections Tools and Techniques Communication Skills Counselling Skills Customer Care Dealing with Difficult Customers Debt Management Designing a Training Course Developing Yourself EasyScript Speedwriting Introduction Excel Spreadsheets Intermediate Excel Spreadsheets Effective Communication Skills Equality and diversity 1 day (Managers) Equality and diversity 4 hour (employees) Giving a Presentation Interview Techniques and Interviewing Leadership - how to lead teams	Learning in the Workplace Learning Styles and Theories Letter Writing Microsoft Outlook and Calendar Introduction Publisher Minutes of the Meeting - Theory and Practice (may be combined with EasyScript Speedwriting) Negotiation Training NLP Taster Course Performance & Quality Management Planning and organising your team's work including target setting PowerPoint - Introduction Problem Solving Recruitment Training Setting up a Coaching Department Team Building Theory and Practice Team Building that Works (Activities) Time Management Train the Trainer 2 day course Troubleshooting for trainers Word (Introduction) Word (Intermediate) First2train documentation © 2007 273063

for all your training and development needs

A UK company helping your staff to gain qualifications

Services and Courses

Training Consultancy Services

Debt Recovery Training Services

Call Centre Operation Specialists

Performance & Quality Management Training

Training Facilitation

Basic Skills- Adult Learner Support Services

Bespoke packages

In addition to the above list, we offer a wide range of bespoke packages tailored to meet your requirements.