for all your training and development needs

A UK company helping your staff to gain qualifications

Directors of the company
Miss Sue Black	Mrs Joanne Lascelles
Sue has experience as a senior manager in the Financial Services Sector. She is an expert in Debt Recovery and Call Centre Management. Sue is a skilled project manager who will use her expertise to guide you through 'change'. Her qualifications are ILM level 4; Learning & Development Level 4; A1, V1.	Joanne is also experienced as a senior manager in the Financial Services sector. Joanne's expertise is working with teams and supervisors within the sector. Her ability to co-ordinate Performance and Quality Management will enhance the skills of your staff. Her qualifications are Learning & Development Level 4; A1, V1.
Trainers/Associates
Miss Rachael Williamson	Mrs Liz Kingsnorth
Rachel's experience is also in the Financial Services and Debt Recovery sector as a Supervisor. She has vast experience in Performance and Quality Management within Financial Services and Debt Management. Her qualifications include A1	Liz is a very experienced Learning and Development specialist with leadership and project management skills from the financial sector. Her ability to design, develop and implement training make her a valuable asset. Her qualifications include CertCIB, Accredited Trainer Award, Accredited Business Improvement assessor, Acccredited Myers Briggs Type Indicator Facilitator and A1.