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Certificate of Introduction to the Contact Centre Industry

Award Number : 4423
Award Type : Vocational Award
Level(s) : Level 1
City & Guilds

About the qualification

Pre-employment qualification for those looking for a career in the contact centre industry. This course aims to give a good grounding in the basics of call centre and customer service work with the intention of giving confidence to new beginners. It is also ideal for those still at school who may be thinking of a career in this sector and wanting to develop a range of skills to add to their CVs!

The course is equally suitable for those thinking of returning to work and wishing to gain entry to the service sector in a call centre or in customer service.

Whether you are a teacher, trainer or community worker, wishing to put on a course for your students/clients, or an individual who would like to access training, give our team a call on

Phone 01709 331040 or 331042

By Internet: www.first2train.co.uk

Fax 01709 331041          Email Info@first2train.co.uk

You may be thinking of looking for work in the Contact Centre Industry, or you may be a student still at school or college. In either case, this is an excellent starting point.

If you are interested in obtaining this award, contact us for more details.

First2train documentation © 2007 273063