Home | Services and courses | News | Links | About Us | Our Staff | Contact | Members | Equal Opportunities
for all your training and development needs
A UK company helping your staff to gain qualifications
Home
Services and courses
News
Links
About Us
Our Staff
Contact
Members
Customer Service Levels 2 - 4
Award Type : NVQ
Level(s) : Levels 1-4
City & Guilds
About the qualification
These qualifications are for those who want to offer improved
levels of service to their customers. Level 2 encourages development of
individual skills in problem solving, developing good customer service
and supporting new improvements in customer service. Level 3 encourages
the development and implementation of new initiatives and team leadership.
Level 4 is designed for customer relations or call centre managers who
are responsible for the work of others and may have responsibility for
designing customer service procedures and best practice.
For further details from the City and Guilds website, follow the link below.
Level two: is suitable for those at entry level, but with some degree of individual responsibility or involvement in non-routine tasks.
Level three: is for more senior staff, perhaps with some supervisory responsibility, and duties which include a wide variety of tasks, including complex and non-routine matters.
Level four: is designed staff with job titles of e.g. Customer Relations or Call Centre Managers. They will be responsible for the work of others and have some responsibility for designing customer service procedures and best practice.
An introductory course for those still in education, or people who would like to start a career in this sector of the service industry, is offered by the course Award Number : 4423 Introduction to Contact Centre Level 1.
First2train documentation © 2007 273063